Frequently Asked Questions
Helpful answers on wholesale packaging, trade accounts and delivery, all in one place.
We work with businesses throughout Ireland and the UK, providing reliable packaging products, tailored solutions and expert support.
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Below you’ll find answers to some of the most common questions about ordering, delivery, trade accounts, custom packaging, compliance, and customer support.
If you’re looking for wholesale packaging supplies, custom packaging solutions, trade account information, delivery guidance, or sustainability advice, our FAQs are designed to help.
At Hub Packaging, we work with businesses throughout Ireland and the UK to provide reliable packaging products, tailored packaging solutions, and expert support.
Below you’ll find answers to some of the most common questions about ordering, delivery, trade accounts, custom packaging, compliance, and customer support.
If you can’t find the information you’re looking for, our team will be happy to help. Simply get in touch, and we’ll provide the guidance you need.
Browse By Topic
Below you’ll find answers to some of the most common questions about ordering, delivery, trade accounts, custom packaging, compliance, and customer support.
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Trade Accounts & Ordering
Accounts, quotations, order quantities and repeat purchases.
How do I place an order?
Customers can place an order through our online webshop, by email, or over the phone with the support of their dedicated account manager.
To order online, simply visit www.shop-hub-packaging.com, browse our product range, add your required items to your basket, and proceed through the secure checkout process. Before confirming your purchase, you will have the opportunity to review and amend your order details, delivery information, and payment method.
Once your order has been placed successfully, you will receive an order confirmation email containing your order details and reference number.
Trade customers who prefer to order directly can also contact us via email or telephone. Our team can assist with quotations, purchase orders, repeat orders, and bespoke packaging requirements.
Do I need to create an account before ordering?
Yes. Customers must have an account with Hub Packaging before placing an order.
Creating an account gives you access to our full range of packaging products, quotations, order history, invoices, and tailored pricing where applicable. Once your account has been set up, you can place orders in the way that best suits your business, including online through our webshop, by email, or over the phone with the support of your account manager.
If you do not yet have an account, please contact our team, and we will guide you through the registration process.
How do I apply for a trade account?
Applying for an account with Hub Packaging is quick and straightforward. You can apply by:
Calling our team directly
Emailing us at sales@hub-packaging.com
Completing the online account application form on our website: https://www.hub-packaging.com/trade-account-registration/
Once your application has been received and approved, you’ll be able to place orders online, by email, or over the phone. Account holders also benefit from access to quotations, order history, invoices, dedicated account support, and credit facilities (subject to approval).
How long does trade account approval take?
Most trade account applications are reviewed within 24 hours once all required business information has been received.
Can multiple users access the same trade account?
Yes. Businesses operating across multiple departments, warehouses, or purchasing teams can discuss account access requirements with our team. Your dedicated account manager will be able to assist with the implementation of this feature.
Can I request a quotation before ordering?
Yes. We provide formal quotations for products, bespoke packaging solutions, and bulk orders. Customers can request a quote directly through their account manager or via our online webshop. Quotes can be managed and tracked online for a streamlined ordering process.
Are discounts available for bulk purchases?
Yes. We offer competitive pricing and volume discounts across a wide range of packaging products. Larger volume purchases may benefit from tailored commercial pricing.
Do you offer contract pricing for regular customers?
Yes. We work with many businesses to provide contract pricing based on forecasted usage, purchasing frequency, and long-term supply requirements.
Is there a minimum order value?
We do not currently operate a minimum annual spend requirement for trade customers. Certain products may be supplied in pack, case, pallet, or roll quantities, depending on specification.
Can purchase order numbers be added to orders?
Yes. Trade customers can include purchase order references during the ordering process to support internal purchasing and invoice reconciliation.
Can I reorder products quickly?
Yes. Registered customers can review previous purchases and quickly reorder commonly used packaging products directly from their online account.
Where can I view my previous orders and invoices?
Previous orders, quotations, invoices, and account activity can be viewed through your online account dashboard.
Can you source packaging products that are not listed on your website?
Yes. In addition to our online product range, we can often source specialist, industrial, or bespoke packaging products through our wider supplier network.
What happens if a product is temporarily out of stock?
If a product becomes temporarily unavailable, we will provide estimated restock dates, recommend suitable alternatives, or discuss supply options to minimise disruption.
How many packaging products do you supply?
Hub Packaging supplies thousands of packaging products across multiple categories, including cartons, protective packaging, tapes, warehouse consumables, machinery, and bespoke packaging solutions.
Can I request a copy of your product catalogue?
Yes. Our catalogue contains thousands of packaging products and solutions designed to support businesses across a wide range of industries.
You can access a copy of our catalogue via this link: https://www.hub-packaging.com/product-catalogue/
Delivery, Shipping & Returns
Lead times, destinations, tracking and order issues.
What are the delivery charges for online orders?
Delivery charges vary depending on the size, weight, quantity, and destination of your order. Shipping costs are clearly displayed during checkout.
What are your estimated delivery timeframes?
Delivery lead times vary depending on product availability and delivery location. Many stock products are available for fast dispatch throughout Ireland and the UK.
Where do you deliver?
We currently deliver throughout Ireland and the UK.
Can you deliver to multiple sites or warehouse locations?
Yes. We regularly support businesses operating across multiple warehouses, distribution centres, offices, and operational locations.
How quickly can you fulfil large volume orders?
Lead times vary depending on stock availability, order size, and delivery location. Our team works closely with customers to support urgent requirements wherever possible.
Do you offer pallet deliveries and bulk shipments?
Yes. Depending on order size and product type, deliveries may be dispatched via courier, pallet network, or specialist freight services.
Can deliveries be scheduled around warehouse operating hours?
Where operationally possible, we can coordinate deliveries around site access requirements and preferred delivery schedules.
Do you offer emergency or short-notice packaging supply?
Where stock availability allows, we will always aim to support urgent operational packaging requirements.
Will I receive tracking information?
Where available, tracking information and dispatch updates will be provided via email once your order has been shipped.
Can I choose a preferred delivery date?
For certain orders and trade customers, preferred delivery dates may be arranged subject to stock availability and logistics scheduling.
Is order collection available?
We do not currently offer a collection facility.
What is your returns policy?
If you experience an issue with your order, please contact us as soon as possible. Returns and refunds are assessed in accordance with our terms and conditions.
You can submit a return request via this link:
https://shop.hub-packaging.com/store_information/returns-policy.html
What should I do if my order arrives damaged or incomplete?
Please notify us as soon as possible with your order reference and supporting photographs, where applicable, so we can investigate and resolve the issue promptly.
Custom Packaging & Packaging Advice
Specifications, samples, branding and packaging machinery.
What is bespoke or custom packaging?
Custom packaging involves creating tailored packaging solutions designed specifically for your products, branding, logistics, storage, or operational requirements.
Why should I consider custom packaging?
Custom packaging can improve product protection, enhance brand presentation, reduce shipping costs, and create a more professional customer experience.
What advantages does custom packaging offer?
Benefits include improved protection, reduced packaging waste, increased brand visibility, better pallet efficiency, and enhanced operational performance.
Can Hub Packaging review our current packaging setup?
Yes. We regularly work with businesses to review packaging performance, identify cost-saving opportunities, improve transit protection, and streamline packaging processes.
Can you help us choose the right packaging solution?
Yes. Our team can recommend suitable materials and packaging formats based on your products, storage requirements, transportation methods, and operational processes.
How can Hub Packaging help reduce packaging costs?
We can help optimise packaging specifications, improve pallet utilisation, reduce material waste, and identify more cost-effective alternatives.
Can you help optimise our packaging processes?
Yes. We work with customers to improve packaging efficiency, reduce waste, enhance protection, and improve operational handling procedures.
Can you recommend packaging solutions for specific industries?
Yes. We support businesses across manufacturing, ecommerce, retail, food production, logistics, warehousing, and distribution sectors.
Which industries do you work with?
We work with organisations across a wide range of industries requiring reliable packaging supply, procurement support, and operational packaging expertise.
Can you support new product launches with custom packaging?
Yes. We regularly assist businesses with packaging development, branding requirements, protective packaging selection, and specification planning.
Can you print our branding or logo onto packaging?
Yes. We offer branded and printed packaging solutions, including custom cartons, logo printing, and bespoke packaging designs.
Can you provide packaging samples or prototypes?
Depending on the project, samples and prototype designs may be available to help customers review materials, sizing, and print quality before production.
Is there a minimum order quantity for custom packaging?
Minimum order quantities vary depending on the packaging type, print requirements, and manufacturing process involved.
Do you supply e-commerce packaging?
Yes. We supply a wide range of e-commerce packaging products, including postal boxes, mailing bags, void fill, and fulfilment packaging solutions.
What packaging is best for fragile or high-value products?
The most suitable solution depends on the product, shipping method, and protection requirements. Our team can recommend packaging designed to minimise transit damage.
Do you supply packaging machinery and automation systems?
Yes. We supply packaging machinery and automation solutions designed to improve efficiency, consistency, and productivity. Our team can recommend suitable equipment based on your operational requirements.
Sustainability, Compliance & Technical Information
Materials, certifications and supporting documentation.
Do you offer sustainable packaging solutions?
Yes. We work with customers to provide sustainable packaging options designed to reduce environmental impact while maintaining performance and protection.
Do you supply eco-friendly, recyclable or sustainable packaging?
Yes. Selected product ranges include recyclable, biodegradable, paper-based, and reduced-plastic packaging solutions.
Can you help businesses reduce packaging waste?
Yes. We can identify opportunities to reduce excess packaging materials, improve packaging efficiency, and support waste reduction initiatives.
Can you support our sustainability or ESG objectives?
Yes. We work with customers to identify packaging solutions aligned with operational requirements, sustainability goals, and responsible procurement objectives.
Are your materials FSC certified?
Selected packaging materials are available with FSC certification where applicable.
Are your products recyclable?
Many of our packaging materials are recyclable, subject to local recycling facilities and product composition.
Is your packaging food safe?
Selected packaging materials are suitable for food-related applications. Please contact us for detailed specifications and food safety guidance.
Does your packaging meet UK and EU regulations?
We work with manufacturers and suppliers to ensure products meet relevant UK and EU regulations where applicable.
Do you provide technical specification sheets?
Yes. Technical information and specification sheets may be available for selected products upon request.
Can you provide certificates of conformity or compliance documentation?
Where applicable, supporting technical and compliance documentation may be available.
Can you provide technical drawings or packaging specifications?
Depending on the project, technical drawings, dimensions, and supporting specifications may be available.
Is your packaging suitable for export shipping?
Selected packaging solutions are suitable for export, transit, and distribution environments.
Is Hub Packaging ISO accredited?
Please refer to our accreditation and company information pages for the latest details regarding ISO standards and operational certifications.
Payments, Invoicing & Procurement Support
Payment options, credit, invoices and supplier setup.
What payment methods do you accept?
We accept a range of secure payment methods, including major debit and credit cards, Apple Pay, Google Pay, BACS transfer, and approved trade account facilities where applicable.
Can business customers apply for a credit facility?
Yes. Eligible trade customers may apply for a business credit account, subject to approval and credit checks.
Can we pay by invoice instead of card payment?
Approved trade account customers with agreed credit facilities may purchase against invoice terms.
Can Hub Packaging support supplier onboarding and procurement approval processes?
Yes. We regularly assist procurement departments with supplier onboarding documentation, account setup requirements, and standard business information requests.
Do you provide statements of account?
Yes. Account statements and supporting invoice documentation can be provided to support finance reconciliation processes.
How will my invoice be issued?
Invoices are typically issued electronically and may also be accessed through your online account, where applicable.
Can I request a copy of a previous invoice?
Yes. Previous invoices can be downloaded from your account or requested from our accounts team.
What VAT rate is applied to orders?
VAT is applied in accordance with current UK legislation and will be clearly displayed during checkout and on invoices.
My business is VAT exempt. How do I arrange this?
If your organisation qualifies for VAT exemption, please contact our team before placing your order so the appropriate documentation can be reviewed.
Customer Support, Privacy & Security
Ways to reach us and information about your account data.
What are your customer service hours?
Our office hours are:
Monday to Thursday: 7:30am – 5:00pm
Friday: 7:30am – 4:00pm
Do you offer live chat?
Please refer to our website to see whether live chat support is currently available.
Do trade customers have a dedicated account manager?
Yes. Many trade customers benefit from dedicated account management support to assist with procurement, quotations, stock planning, and packaging projects.
Will we have a consistent point of contact?
Many customers benefit from ongoing account management support to help provide continuity across procurement, quotations, stock planning, and operational communication.
Can your team support urgent operational enquiries?
Yes. We understand the importance of continuity within packaging supply chains and aim to respond promptly to operational and time-sensitive enquiries.
Can Hub Packaging support growing businesses?
Yes. We regularly work with growing businesses and can help adapt packaging supply arrangements, stock management, and procurement support as operational requirements evolve.
Where can I read your Privacy Policy?
Our Privacy Policy is available on our website and explains how customer information is collected, processed, stored, and protected.
You can access our Privacy Policy via this link: https://www.hub-packaging.com/privacy-policy/
How is my personal information stored and protected?
Hub Packaging uses secure systems and processes designed to help protect customer data and online transactions.
Are my card details stored after payment?
Payment information is processed securely through approved payment providers. Hub Packaging does not store sensitive card details directly on its systems.
How can I unsubscribe from marketing communications?
You can unsubscribe at any time using the unsubscribe link included within marketing communications or by contacting our team directly.
How do I make a complaint?
If you wish to make a complaint, please contact our customer service team with full details of the issue so we can investigate and resolve the matter as quickly as possible.
What if my question isn't answered here?
If you cannot find the information you need, please contact the Hub Packaging team directly and we will be happy to assist you.
You can contact us via this link: https://www.hub-packaging.com/contact-us/
Can’t find what you’re looking for?
Our team can help you find the right answer or provide advice specific to your business.