Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping delivery estimates

Shipment methodEstimated delivery time
Standard2 business days
Urgent1 Business day

Urgent Shipping can be requested at no additional charge so long as the order meets the following criteria:

  • Order must be placed by 2pm GMT Mon-Fri
  • Order must be marked “URGENT”
  • Order must exceed £100 + VAT

Shipping charges for your order will be calculated and displayed at checkout.

Orders exceeding £100 + VAT will normally qualify for free shipping. Deliveries to the London area and the Scotland Highlands & Islands may attract a shipping charge regardless of value.

Destination RegionOrder Value (ex VAT)Shipping Charge (inc. VAT)
Ireland£0.00 – £49.99£7.90
 £50.00 – £99.99£12.00
 £100 or higherFREE
Northern Ireland£0 – £49.99£6.30
 £50.00 – £99.99£10.00
 £100 or higherFREE
Mainland GB£0.00 -£49.99£11.90
 £50.00 – £99.99£18.00
 £100 or higherFREE

Delivery delays can occasionally occur.

About Delivery Restrictions

Additional delivery restrictions may apply due to the nature of some products. These products might be restricted for delivery, both within GB and to other countries.

When you shop at, product detail page messaging will let you know whether an item can be delivered to your territory.

UK Delivery Restrictions

Due to specific handling requirements, we’re unable to deliver some products to addresses outside of the island of Ireland.

Delivery to certain postcodes may take longer than usual due to long transport distances.

Order confirmation

You will receive a Shipment Confirmation email or call once your order has been processed.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages should be reported to Hub Packaging Limited within 24 hours of receipt of goods. Please document and where possible photograph the damage so we can address this with our carriers.

Hub Packaging Limited will exchange, credit or refund (at it’s discretion) any goods received that are deemed to be unsuitable for use by the recipient.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK and Ireland.

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